How information submitted through our website, branches and customer portal may be collected, used and protected.
We may collect identity, contact, address, KYC, loan application, employment or income information, gold pledge details, transaction references, uploaded documents and customer support communications when you use our services.
Information may be used to process applications, perform verification, maintain customer and loan records, generate repayment schedules and receipts, provide support, prevent misuse, comply with legal obligations and improve service delivery.
Information may be shared only as necessary with authorized employees, branches, service providers, payment or verification partners, auditors, regulators or law-enforcement authorities where required by law or legitimate business process.
We use role-based access, authenticated customer access, audit records and operational controls within the software. No internet service can guarantee absolute security, so users should also protect their login credentials and devices.
Records may be retained for the period needed for loan servicing, accounting, audit, dispute handling, regulatory requirements and legitimate business purposes.
You may contact us to request correction of inaccurate contact or profile information, subject to verification and record-retention obligations.
The website may use session cookies required for login, security and form handling. Server logs may include IP address, browser details and access time for security and diagnostics.
For privacy-related questions, contact or use the Contact Us page.
Last updated: 28 October 2026